Legal Information

Operator Identification & Contact Details

• Company name: ViaVet s.r.o.
• Company ID (IČ): 27062961
• VAT ID (DIČ): CZ27062961
• Registered office: Bohušovická 230/12, 190 00 Praha 9 – Střížkov
• Commercial register: C 93548/MSPH Městský soud v Praze
• Email: info@viavet.cz
• Phone: +420 286 880 596

Data Controller

The data controller is ViaVet s.r.o., registered office at Bohušovická 230/12, 190 00 Praha 9 – Střížkov, Company ID (IČ): 27062961.

You can contact the controller regarding personal data protection by email at info@viavet.cz, by phone at +420 286 880 596, or in writing at our registered office address.

Categories of Processed Data

In connection with the provision of veterinary services, client communication, and website operation, we may process the following categories of personal data in particular:

• Identification and contact details of the client (such as name, surname, phone number, email address, postal address).
• Billing and payment details.
• Data related to appointments and provided veterinary care.
• Client communication records.
• Technical data related to website usage.
• Website usage data collected via analytical technologies, provided the user grants the required consent.

Purposes and Legal Grounds for Processing

We process personal data on the following legal bases:

• Appointment booking and client communication (performance of a contract and pre-contractual steps under Art. 6(1)(b) GDPR).
• Provision of veterinary services and keeping related veterinary documentation and records (performance of a contract under Art. 6(1)(b) GDPR and compliance with legal obligations under Art. 6(1)(c) GDPR).
• Accounting and tax agenda (compliance with legal obligations under Art. 6(1)(c) GDPR).
• Protection of legal claims (legitimate interest under Art. 6(1)(f) GDPR).
• Technical operation, security, and stability of the website (legitimate interest under Art. 6(1)(f) GDPR).
• Website traffic analytics, provided the user gives the necessary consent (consent under Art. 6(1)(a) GDPR).

Recipients of Personal Data

Personal data may be shared to the extent necessary with the following categories of recipients:

• IT infrastructure, web hosting, and technical service providers.
• Veterinary practice management or booking system providers.
• Analytics service providers.
• Accounting and tax service providers.
• Diagnostic laboratories and specialized veterinary centers.
• Public authorities where mandated by law.

Transfers Outside the EEA

Some technical, cloud, or analytics service providers may process personal data outside the European Economic Area. In such cases, data transfers are secured in compliance with GDPR requirements.

Data Retention Period

We retain personal data for the duration necessary to fulfill the given purpose, and subsequently for the time required by applicable statutory regulations or necessary for the protection of legal claims.

Rights of Data Subjects

As a data subject, you have the following rights under the GDPR:

• Right of access to your personal data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure of personal data.
• Right to restriction of processing.
• Right to data portability under conditions set by the GDPR.
• Right to object to processing based on legitimate interest.
• Right to withdraw consent at any time where processing is based on consent.
• Right to lodge a complaint with the supervisory authority: Office for Personal Data Protection (ÚOOÚ).

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